afifjewelry wants you to be satisfied with your purchase. This policy explains how returns and refunds work for orders placed on https://afifjewelry.com.
Return window
You may request a return within 30 days of delivery. Items must meet these conditions: Items must be unworn, unused, complete, and returned in original packaging within 30 days of delivery.
The item must be returned with its original jewelry box or pouch, protective materials, product accessories, and any other components included with the order. Sets and earring pairs must be returned complete. Adjustable rings must not show damage or permanent distortion caused by excessive bending.
Customers should contact support@afifjewelry.com with their order number and reason for return before sending any item back. Items returned without prior authorization, items sent to an incorrect address, or packages sent cash on delivery may not be accepted..
How to start a return Email support@afifjewelry.com with your order number and the item(s) you want to return. We will reply with return instructions and a return address. Please do not ship items back before receiving authorization.
Refund method and timing
Approved refunds are issued to the original payment method. After we receive and inspect the returned item, refunds are processed within Returns are inspected within 3 business days. Approved refunds are issued to the original payment method.. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.
Return shipping
Customers pay return shipping unless an item arrives damaged, defective, or incorrect; approved claims are covered.
Non-returnable items
Final-sale, personalized, worn, altered, incomplete, or hygiene-unsealed items cannot be returned unless defective.
Order cancellations
Cancellation requests are accepted before fulfillment begins. Shipped orders are subject to our return policy.
Questions
Contact us for help with any return or refund. Email: support@afifjewelry.com Phone: +1 146 5854 6484